

When the Plan Meets Reality: What Really Happens When Organisations Change
There’s a moment in almost every significant organizational change when a leader looks up from the implementation plan and notices something unexpected. The change is technically underway. The announcements made, the new structure is on paper, the rollout is proceeding and yet something else is happening, something that wasn’t in the plan, or designed by anyone, and is increasingly difficult to ignore. Maybe it’s a WhatsApp group that started as a way for three colleagues to
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