PODCAST
EVOLVE
LEADERSHIP .
CULTURE .
TRUST
As a cultural transformation expert, author, speaker, and advanced emotional intelligence practitioner, Yvette Bethel was recognized in 2020 and 2021 as one of the top 88 global thought leaders in trust by Trust Across America, Trust Around the World. She works with CEOs and Boards to help leaders understand their organizations as ecosystems equipping them with fresh strategic approaches to traditional cultural challenges that impact profitability.
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The reality of communication is that when team members are busy, they don't always retain new information. Additionally, some people don't even read their emails, especially if there are hundreds of unread emails sitting in their inboxes. It just gets lost in the fray.
Join Yvette as she explores this phenomenon and why repetition is a critical part of communication and leadership.
Sometimes deeply held beliefs and assumptions get in the way of change because they coalesce into biases that people accept as true, right, or morally acceptable.
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Listen in as Yvette and her guest Rick Yvanovich (co-founder and CFO of Great People Inside) explore unlearning, what it is, why it is so relevant as a modern skill, and how to unlearn.
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They explore unlearning in the contexts of processes and mental models. It is quite a thought-provoking conversation.
When decision-makers set goals that seem impossible to achieve, it is important to take a step back and recalibrate.
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They may do this because they aim to help you to stretch beyond your previous best performance.
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Sometimes this happens because you and your team have been able to achieve the more difficult goals at great sacrifice, and because you have proven that it can be done, the goals for the next few years prove to be even more difficult.
The more you achieve, the more is expected of you.
This week Yvette is speaking with Rick Yvanovich. Rick is an expert at directing businesses and their teams to consistently reach higher performance levels, leveraging intervention coaching and systematic processes to translate vision into deliverables for companies driving performance.
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He is now based in Switzerland after being in Vietnam for 34 years. He is the Master Franchisor of the New Orleans-based coffee chain, PJ’s Coffee, and Co-Founder and CFO of Great People Inside, the cloud-based next-gen people intelligence platform. He is also the Founder/ Co-Founder of multiple start-ups.
This week I'm speaking with Nick Sherrard. Nick is the Managing Director at Label Sessions, the world's leading innovation expert network. He is changing the way that business makes change happen through accelerator programs, and access to invitation-only networks of advisors, mentors, creatives, leaders and non-execs.
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Before all this Nick was a director at a big 4 consultancy, MD of a fast-growing agency, and built brands and products from the inside out.
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Listen in and get inspired by Nick.
To some people communication and information can be used interchangeably. They are connected but they are different. Communication refers to the transmission of a message. Information relates to facts, details, and opinions about a person, place or thing. Information is what is transmitted through communication channels.
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Listen in to learn more about tone.
Listen in as Yvette and Jill Valdez explore how you can build your dream team without starting from scratch.
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Jill is the Founder and COO of LINK, supporting leaders with strategies to build their dream teams which results in increased employee retention, better reputation in the community, a phenomenal workplace culture, reduced operational costs, improved effectiveness and efficiency. She is the author of Confident Leadership: How to be a confident leader of a committed team providing stellar service and she is also the author of The #1 Tool for Motivating Employees.
At work, feedback is necessary. It shows up in performance coaching sessions when a person is not sure how to do something or when a person is not inclined to do their research. The intention behind offering feedback is to influence change or modify behavior.
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However, when it is offered in the form of criticism, even when it is skillfully presented using a non-judgmental tone, people on the receiving end can still feel attacked, disappointed in themselves, or embarrassed. This can lead to reactions such as withdrawal, defensiveness, or even anger. When criticism is extreme, it can be perceived as condescending or even bullying. When this happens, organizations can lose good people, or impair productivity.
Business owners and executives know quality customer and client care can help differentiate their brand, products, and services so they often lament the poor customer service attitudes displayed by front-line employees. Their first thought is that they need to find a good customer service course to provide employees with training designed to improve customer satisfaction levels. But this is not nearly enough...
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Listen in as Yvette Bethel explores vital components of People Strategies for Service Success.